Our goal is to make sure you are completely satisfied with the goods you order and your experience with myapotheos.com

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  • If the item you’d like to return was ordered more than 30 days ago, the item is no longer available for sale, we cannot accept the return or issue a refund for any reason.
  • Shipping fees for returns and exchanges are the responsibility of the customer. 

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If the product you receive is defective, we can process an exchange for a new, identical item. Please contact help@myapotheos.com and provide images of the faulty product you received in order to begin the exchange process.

To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing help@myapotheos.com.

***Please contact customer service prior to returning any goods for a refund or exchange. This will help to expedite the process for an improved experience.***

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***We want to get this taken care of for you as soon as possible so you can enjoy the products that you ordered from us. We ask that you please be patient with us as we are handling return requests and processing your return/exchange. Once packages are delivered, it can take up to 7-10 business days to begin processing (depending on the current volume). Please feel free to reach out to us if you have any questions regarding your return.***

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